Terms of Use | Pollero Good Clothes

Terms of Use

TERMS & CONDITIONS

All sales made by Pollero ("Seller") to you ("Customer") are governed by these Terms and Conditions of Sale unless otherwise indicated by Pollero in writing.

Please read these Terms and Conditions of Sale before placing your order. Do not place any orders unless you understand and agree to all Terms and Conditions outlined herein. Pollero reserves the right to amend or modify these Terms and Conditions of Sale at any time and without notice at its sole discretion.

All sales are contingent on the Customer's acceptance of Pollero Terms and Conditions of Sale.

Seller shall not accept Customer's purchase orders unless and until Customer consents to these Terms and Conditions of Sale.  These Terms and Conditions of Sale (as set forth on this website) supersede the terms and conditions of Customer's purchase order(s) and will govern all transactions between Customer and Seller.  These Terms and Conditions of Sale also apply to all future transactions unless modified in writing and signed by Seller and Customer.

Payment Terms

Seller accepts Visa, MasterCard, American Express, or PayPal Express.

Pre-authorization of Credit and Debit Cards

Please note, when paying for an order with a credit or debit card, Pollero will pre-authorize your card for the portion of your order that is shipping, along with applicable freight and sales tax, prior to processing your order.  The full amount will then be charged to your card once your order ships.  Pre-authorizations reserve the total dollar amount on your credit card (or funds available through your debit card) to pay for your order.  Pre-authorizations will drop off of your account within 1-7 days, depending on your card issuer.

Shipping

Orders received prior to 4:00 PM (Eastern Standard Time) will be shipped by the following business day, subject to availability. Inventory will fluctuate on seasonal items. Orders are normally shipped by USPS ground or Priority Mail. Seller will not be responsible for shipping delays caused by a carrier or weather incidents.  Shipping charges may be billed separately on credit card orders if shipping method changes are requested after order is placed.

Customer must notify Seller at time of purchase if a signature is required for residential deliveries.  Seller is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.

Seller may offer to back-order or pre-sell products from time to time.  When the Customer chooses "ship my items as soon as they become available" at time of checkout, and a mixture of in-stock and back-ordered or pre-sell items have been ordered,  Alternative may ship multiple times on a single order.  The first shipment will consist of in-stock items available at the time the order is placed.  Additional shipments will not occur until all back-ordered or pre-sold line items are in stock. 

Notice of Defects

Customer is responsible for inspecting the merchandise upon receipt.  Customer shall notify Seller in writing within 14 DAYS of Customer's receipt of the merchandise of any claims for damages resulting from delivery or any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages, quality, or specification.

Under no circumstances will Seller accept claims or returns of merchandise which has been altered, laundered, or modified in any manner.  Unless directed otherwise by a customer experience representative, all damaged or incorrect items will need to be sent back to Alternative to receive credit.

Returns and Cancellations

Authorized returns and exchanges must be postmarked within 30 days after Customer's receipt of merchandise.  All returned merchandise must be accompanied by a completed Return/Exchange Form.  Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller's error.  Pollero is not responsible for lost shipments on items being returned.  Pollero will cover the shipping costs for exchanged items to the Customer only when the exchange is due to our error. Returns and exchanges are available for full-price items only. All Sale and markdown items are final sale.  Sale items cannot be returned or exchanged.  Returns are accepted on regular promotional sale items.  Returns will not be accepted on merchandise that has been altered, laundered or modified in any way.  All damaged or incorrect items will need to be sent back to Pollero in order to receive credit.  Pollero will provide a prepaid shipping label to Customer for any damaged or incorrect item that needs to be returned to Pollero.

Obtaining A Return Authorization

Returns and Exchanges:

We guarantee 100% customer satisfaction which means you have complete peace of mind. We offer hassle free returns and rest assured you will be taken care of by our excellent customer service at Pollero. If you are not satisfied in any way, you may return your items within 14 days of receiving them for either an exchange or refund.

NO RESTOCKING FEES!
Buy today and return or exchange your order anytime in the next 14 days

1. Please contact us via email at cpollero53@gmail.com within 14 days after receiving the merchandise.

2. Include the duplicate packing slip which you received with your shipment.

3. Indicate the reason for return.

4. Sorry, no returns or refunds on Discounted or Sale products.

5. Under no circumstances will Seller accept claims or returns of merchandise which has been altered, laundered, or modified in any manner.  Unless directed otherwise by a customer experience representative, all damaged or incorrect items will need to be sent back to Alternative to receive credit.

6. Customer pay for return unless you received an item in error.

Please ship your return to us via USPS to the following address: 

Pollero

2319 Wellington Ave. Santa Barbara, CA 93105


We will credit your original form of payment once we received the item/s.  Please read the specs of the item before purchase. 

 

Customer Acceptance of Late or Defective Merchandise

Customer's failure to provide written notice of a claim, as set forth in these Terms and Conditions of Sale, shall constitute a waiver of any claim Customer may have for damages resulting from such defects, including late delivery.

Prices, Quantities, Styles and Colors

All prices are subject to change without notice.  All merchandise will be billed at the prices in effect at the time of ordering.  Pollero reserves the right, at its sole discretion, to change or discontinue styles, colors, sizes or fabrics.  All orders are subject to availability.

Promotional Codes, Coupons and Discounts

Promotional discounts cannot be combined at time of redemption unless otherwise stated in the promotional offer, nor can they be applied to previous purchases.  Promotional codes cannot be applied to gift certificates under any circumstances.  Promotional discounts cannot be applied to tax, shipping and handling, or any similar processing charges.  Original discount amount will be deducted from the value of all returned items purchased with a discount at time of purchase (e.g. promotional codes, coupons, etc.).

Disclaimer of Warranties

Seller cannot guarantee variances in color, shade, size, or construction of merchandise.  Seller hereby disclaims all express and implied warranties, including, without limitation, implied warranties of merchant-ability and fitness for particular purpose.

All such warranties are hereby disclaimed and excluded from any and all transactions between Customer and seller and shall not apply to the merchandise sold by Seller.

Limitation on Liability

Customer acknowledges that Seller shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages including but, not limited to, damages for loss of profits, goodwill, or other intangible losses (even if Seller has been advised of the possibility of such damages), or personal injuries or death resulting from use or sale of the Seller's merchandise.

No Liability for Outside Vendors

Seller shall not be liable for any work performed by any third party vendor referred by Seller and hereby waives any right to assert any claim against Seller for work performed by any other third party or vendor, including but not limited to claims for negligent referral, agency, or respondent superior.

Jurisdiction and Governing Law

Seller is headquartered in the State of California, United States of America.  These Terms and Conditions of Sale shall be governed by and interpreted under the laws of the State of California (without regard to its conflicts of laws principles) and the federal laws of the United States of America.  If any provision of these Terms and Conditions of Sale is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Use, which shall remain in full force and effect.

Customer expressly agrees that exclusive jurisdiction for any dispute with Seller, or in any way relating to these Terms and Conditions of Sale, resides in the courts of the State of California and you further agree and expressly submit to the personal and exclusive jurisdiction of the courts of the State of California in connection with any such dispute including any claim involving the merchandise or Seller or its affiliates, subsidiaries, employees, contractors, officers, directors.

Force Majeure

Neither Buyer nor Seller shall be liable to the other for delays in performance of its obligation here-under caused by acts of God, war (declared or undeclared), government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or similar occurrence beyond the party's control, making it impossible, illegal, or commercially impracticable for one or both parties to perform its obligations under these Terms and Conditions of Sale, in whole or in part.

Use of Materials Located on This Site: Copyrights, Trademarks and Restrictions

All materials published on this website (including but not limited to articles, photographs, images, illustrations, audio clips and video clips) are protected by copyrights which are owned and controlled by Pollero or the party credited as the provider of the material.  The entire contents of this website are also copyrighted as a collective work under the United States copyright laws, and the selection, coordination, arrangement and enhancement of such content are protected by copyright.  You shall abide by all copyright notices and other restrictions contained in any material accessed through the website.  No material from this website or any website owned, operated, licensed, or controlled by Pollero may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial home use, and may print one hard copy of the material on this website for your personal, noncommercial use, provided you keep intact all copyright and other proprietary notices. You acknowledge that you do not acquire any ownership rights by downloading or printing copyrighted material.  Modification of the materials or use of the materials for any purpose other than personal, noncommercial use is a violation of the respective owners' copyrights and other proprietary rights.  The use of any such material on any other website or networked computer environment is prohibited.

All trademarks, service marks, and trade names are proprietary to Pollero or the other designated owner of a posted mark.  Elements of this website are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

Miscellaneous

These Terms and Conditions of Sale constitute the entire agreement between Seller and Customer, superseding any prior agreements between Customer and Seller. The failure of Seller to exercise or enforce any right or provision of these Terms and Conditions of Sale shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms and Conditions of Sale must be filed within one (1) year after such claim or cause of action arose or be forever barred.  The section titles in these Terms and Conditions of Sale are for convenience only and have no legal or contractual effect.

Questions and Comments

Thank you for reading and agreeing to these Terms and Conditions of Sale.

Please direct any questions or comments regarding the Terms and Conditions of Sale by electronic mail to cpollero53@gmail.com or by standard mail to Seller at the following address:

Pollero

2319 Wellington Ave. Santa Barbara, CA 93105